Best Tourism Business Award

Sponsored by Lisburn & Castlereagh City Council

This award celebrates the best of Lisburn & Castlereagh City Council’s tourism businesses in the private sector and the talented individuals behind them.

The award recognises the outstanding contribution of local tourism operators in attracting visitors to the area, enhancing the profile of the Lisburn & Castlereagh City Council Area.

This award category is open to all tourism related private sector businesses including: hotels, guesthouses, bed & breakfasts, parks, leisure complexes, museums, galleries, outdoor activity groups and any other facility that attracts tourists to the area.

Applications will need to include:

  • Customer service strategy
  • How they meet and exceed customer expectations
  • Range of services offered
  • Service knowledge

This is a written submission award. Please download, complete and return the official application form no later than 5pm Monday 27th January 2020.

Stage 1 of the judging process will be to shortlist submissions based on the criteria above. Shortlisted finalists will be notified by Monday 3rd February 2020 and will be invited to take part in Stage 2 of the judging process. Please note that if an applicant is shortlisted for this stage, they must be available to attend a 15-minute interview/presentation with the judging panel, followed by Q&A, on Tuesday 11th February 2020 at Lagan Valley Island, Lisburn. The panel will then rank the shortlist based on the interview. If you have entered the Best Tourism Business Award, Excellence in Customer Service Retail Award, Best Licensed Eating Establishment Award or Best Non-Licensed Eating Establishment Award, stage 2 of the judging process will be a mystery shopping visit and you will not be required to attend an interview.