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Excellence in Customer Service Award (Retail)

Sponsored by Retail NI

This Award will recognise a business that can demonstrate across its organisation a commitment to providing the very highest level of customer service and in doing so be described as truly customer focused.

The Excellence in Customer Service Award is open for applications from retailers of any size in Lisburn & Castlereagh City Council.

Applications will be judged on the following criteria:

  • Customer service strategy/policy
  • Accolades and Achievements
  • Entrants own statement of excellence in customer service

This is a written submission award. Please download, complete and return the official application form no later than 5pm Monday 12th February 2018.

Stage 1 of the judging process will be to shortlist submissions based on the criteria above. If an applicant is shortlisted for Stage 2, a mystery-shopping agency will conduct a visit of the business and score the experience against a set of criteria. The results of the mystery shopping will determine the winner.

Retail NI

Retail NI

245 Upper Newtownards Road,
Belfast BT4 3JF

Tel: 028 9022 0004