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Best Tourism Business Award

Sponsored by Lisburn & Castlereagh City Council

This award celebrates the best of Lisburn & Castlereagh City Council's tourism businesses in the private sector and the talented individuals behind them.

The award recognises the outstanding contribution of local tourism operators in attracting visitors to the area, enhancing the profile of the Lisburn & Castlereagh City Council Area.

This award category is open to all tourism related private sector businesses including: hotels, guesthouses, bed & breakfasts, parks, leisure complexes, museums, galleries, outdoor activity groups and any other facility that attracts tourists to the area.

Applications will be judged on the following criteria:

  • Customer service strategy
  • How they meet and exceed customer expectations
  • Range of services offered
  • Service knowledge

This is a written submission award. Please download, complete and return the official application form no later than 5pm Monday 12th February 2018.

Stage 1 of the judging process will be to shortlist submissions based on the criteria above. If an applicant is shortlisted for Stage 2, a mystery-shopping agency will conduct a visit of the business and score the experience against a set of criteria. The results of the mystery shopping will determine the winner.

Lisburn & Castlereagh City Council

Lisburn & Castlereagh City Council

Lagan Valley Island
Island Civic Centre
The Island
Lisburn
Co. Antrim
BT27 4RL

Tel: 028 9250 9250
www.lisburncastlereagh.gov.uk